How we collect, use, share, and protect your personal information.
Summary for Users
What this covers: How we collect, use, and protect your personal information when you visit our website or use our services.
- •We don't sell your data — your information stays secure with us.
- •You have rights — California, Virginia, and other state residents can request, delete, or correct their data.
- •Essential cookies only — we use minimal tracking for website functionality.
- •Business purposes only — your data helps us provide transportation services and respond to inquiries.
- •You control your data — contact us anytime to exercise your privacy rights.
Bottom line: We respect your privacy and only use your information to serve you better.
On this page
1. Introduction
Cargo Voyager LLC ("Company," "we," "our," "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.
This policy applies to information collected through our website, email communications, phone calls, and any other digital or offline interactions with our company.
2. Information We Collect
2.1 Personal Information You Provide
When you interact with our services, we may collect:
Contact Information:
- Full name and title
- Email address
- Phone and fax numbers
- Business name and address
- Mailing address
Service-Related Information:
- Shipping and delivery addresses
- Cargo descriptions and specifications
- Pickup and delivery preferences
- Special handling requirements
- Insurance and billing information
Account Information:
- Login credentials for customer portal
- Service preferences and history
- Communication preferences
Business Information:
- DOT and MC numbers (for commercial clients)
- Business licenses and certifications
- Insurance information
- Credit and payment information
2.2 Information Automatically Collected
We automatically collect certain information when you visit our website:
Technical Information:
- IP address and approximate location
- Browser type and version
- Operating system
- Device information
- Screen resolution and display settings
Website Usage Data:
- Pages visited and time spent
- Referring website or source
- Search terms used to find our site
- Date and time of visits
- Click patterns and navigation paths
Cookies and Similar Technologies:
- Essential cookies for website functionality
- Analytics cookies for performance measurement
- Preference cookies for user experience
2.3 Information from Third Parties
- Business partners and affiliates
- Service providers and vendors
- Public databases and directories
- Social media platforms (if you interact with our pages)
- Credit reporting agencies (for commercial accounts)
3. How We Use Your Information
3.1 Primary Business Purposes
Provide Transportation Services:
- Process service requests and quotes
- Coordinate pickup and delivery
- Track shipments and provide updates
- Handle billing and payments
- Maintain customer accounts
Customer Communication:
- Respond to inquiries and support requests
- Send service confirmations and updates
- Provide account information and statements
- Deliver marketing communications (with consent)
Business Operations:
- Improve our services and website
- Analyze usage patterns and preferences
- Conduct market research and analytics
- Ensure compliance with regulations
- Manage vendor and partner relationships
3.2 Legal and Compliance Purposes
- Comply with federal and state transportation regulations
- Meet FMCSA and DOT requirements
- Respond to legal requests and court orders
- Protect our rights and prevent fraud
- Ensure workplace and road safety
3.3 Marketing and Communications
With your consent, we may:
- Send newsletters and service updates
- Provide information about new services
- Conduct customer satisfaction surveys
- Invite you to industry events or webinars
6. Your Privacy Rights
6.1 California Consumer Privacy Act (CCPA) Rights
Right to Know:
- What personal information we collect
- How we use your personal information
- Whether we share or sell your information
- Who we share your information with
Right to Delete: Request deletion of your personal information (subject to legal exceptions).
Right to Correct: Request correction of inaccurate personal information.
Right to Opt-Out: Opt-out of sale or sharing of personal information (we do not sell personal information).
Right to Non-Discrimination: Equal service regardless of privacy choices.
6.2 Other State Privacy Rights
Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA): similar rights to CCPA including access, deletion, correction, and opt-out rights. Washington State: privacy rights under state consumer protection laws.
6.3 General Privacy Rights
- Access information we have about you
- Request corrections to inaccurate data
- Withdraw consent for marketing communications
- Request information about our data practices
6.4 How to Exercise Your Rights
Submit a Request:
- Email: info@cargovoyager.com
- Phone: (360) 600-5674
- Subject line: "Privacy Rights Request"
Verification Process: We may ask for identification; business accounts may require additional verification. Response within 45 days (may extend to 90 days).
Authorized Agents: Must provide written authorization (e.g., power of attorney).
7. Data Security and Protection
7.1 Security Measures
Technical Safeguards:
- Encryption of data in transit and at rest
- Secure server infrastructure and hosting
- Regular security updates and patches
- Access controls and authentication
Administrative Safeguards:
- Employee training on data protection
- Privacy and security policies
- Regular security assessments
- Incident response procedures
Physical Safeguards:
- Secure facilities and equipment
- Controlled access to data centers
- Secure disposal of equipment and documents
7.2 Data Retention
We retain personal information only as long as necessary for:
- Providing our services
- Complying with legal obligations
- Resolving disputes and enforcing agreements
- Meeting industry retention standards
Typical Retention Periods:
- Customer account information: 7 years after account closure
- Transaction records: 7 years for tax and regulatory compliance
- Website analytics: 26 months maximum
- Marketing communications: until opt-out or 3 years
7.3 International Data Transfers
Our data is primarily stored and processed in the United States. If we transfer data internationally, we ensure appropriate safeguards are in place, including:
- Standard Contractual Clauses (SCCs) for transfers to the European Union
- Adequacy decisions where recognized by relevant authorities
- Binding Corporate Rules for transfers within corporate families
- Certification mechanisms and codes of conduct where applicable
- Additional safeguards as required by applicable data protection laws
We ensure that any international data transfers comply with applicable privacy laws and provide equivalent protection to your personal information.
8. Children's Privacy
Our services are not intended for children under 13. In compliance with the Children's Online Privacy Protection Act (COPPA), we do not knowingly collect, use, or disclose personal information from children under 13 years of age.
If We Discover Information from Children:
- We will take immediate steps to delete such information
- We will not use the information for any purpose
- Parents may contact us to review, delete, or refuse further collection of their child's information
Parental Rights:
- Parents have the right to review personal information collected from their children
- Parents may request deletion of their child's personal information
- Parents can refuse to permit further collection or use of their child's information
If you believe we have inadvertently collected information from a child under 13, please contact us immediately at info@cargovoyager.com.
9. Updates to This Privacy Policy
9.1 Policy Changes
- Changes in our business practices
- New legal requirements
- Technology updates
- Enhanced privacy protections
9.2 Notice of Changes
- Email notifications to registered users
- Prominent website notices for 30 days minimum
- Updated "Last Modified" date
- Direct mail for significant changes affecting your rights
Effective Date of Changes:
- Non-material changes take effect immediately upon posting
- Material changes take effect 30 days after notice is provided
- Emergency changes (legal compliance) may take effect immediately with retroactive notice
- You will have the opportunity to review changes before they become effective
9.3 Continued Use
Your continued use of our services after changes constitutes acceptance of the updated policy.
10. Additional Disclosures
10.1 Categories of Personal Information (CCPA)
In the past 12 months, we have collected the following categories:
- Identifiers: Names, addresses, email, phone numbers
- Commercial Information: Transaction records, service history
- Internet Activity: Website usage, device information
- Geolocation Data: Approximate location based on IP address
- Professional Information: Business details, DOT numbers
- Inferences: Service preferences and business insights
10.2 Sources of Personal Information
- Directly from you (forms, phone calls, emails)
- Automatically from website usage
- Third-party business partners
- Public records and databases
- Service providers and vendors
10.3 Business Purposes for Collection
- Providing transportation and logistics services
- Customer support and communication
- Website operation and improvement
- Legal compliance and safety
- Marketing and business development
11. Contact Information
Cargo Voyager LLC
Vancouver, WA · United States
Privacy Inquiries: info@cargovoyager.com · (360) 600-5674
Business Hours: Monday–Friday, 8:00 AM – 5:00 PM PST
Subject Line for Privacy Requests: "Privacy Rights Request" · Response Time: we will respond within 45 days of receipt.
This Privacy Policy was last updated on December 15, 2024, and is effective immediately.